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Last Updated: July 2026
At Real Strike, every item is printed especially for you once your order is placed. Because our products are made to order, we ask that you carefully review your order before completing your purchase.
Change of Mind
As our products are custom printed on demand, we are unable to offer refunds or exchanges for:
- Change of mind
- Ordering the wrong size
- Choosing the wrong colour
- Incorrect shipping address provided by the customer
- Accidental purchases
Please refer to our size guide before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.
Please contact us within 14 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once the issue has been confirmed, we will arrange either:
- A replacement at no additional cost, or
- A full refund where appropriate.
Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We’ll work with our printing and shipping partners to investigate the shipment and, where appropriate, arrange a replacement or refund.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
You are entitled to a replacement, repair or refund if a product:
- Has a major fault
- Is significantly different from its description
- Is not of acceptable quality
- Is not fit for its intended purpose
Your rights under Australian Consumer Law cannot be excluded.
Sizing
Please check our size guide carefully before ordering.
As every garment is printed specifically for you, we cannot offer refunds or exchanges simply because the selected size does not fit.
If you believe you received a garment that does not match the size ordered, please contact us and we’ll investigate.
Cancellations
Orders are processed quickly after they are placed.
If you need to cancel or amend an order, please contact us immediately.
If production has not yet started, we may be able to make changes.
Once production has begun, cancellations or changes are generally not possible.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
How to Contact Us
If you need assistance with an order, please contact us:
Real Strike
Email: support@realstrike.com.au (replace with your actual support email)
Please include your order number and details of your enquiry.
Our Commitment
We want every customer to be happy with their purchase. If something has gone wrong with your order, we’ll work with you to resolve the issue as quickly as possible.