Last Updated: July 2026
Thank you for shopping with Real Strike.
Every Real Strike product is printed especially for you after you place your order. Because each item is made to order, production and delivery times may differ from those of traditional retail stores.
Order Processing
Once your order has been placed and payment has been confirmed, your order enters our production queue.
Typical production time: 2–5 business days
During busy periods, public holidays, or promotional events, production may take a little longer.
Orders cannot usually be changed or cancelled once production has begun.
Shipping Time
After production is complete, your order is shipped to your delivery address.
Estimated delivery times are:
Australia
- Standard Shipping: 3–10 business days
- Regional and remote areas may require additional delivery time.
International Orders
Estimated delivery times vary by destination but are generally:
- 7–21 business days
Delivery times are estimates only and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Number of items ordered
- Product type
- Shipping method selected
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Where available, you’ll receive a shipping confirmation email containing tracking information once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Multiple Shipments
Because our products are printed by different production partners or at different facilities, your order may arrive in separate shipments.
If this happens, you will not be charged additional shipping beyond what was shown at checkout.
Delivery Delays
While we work hard to deliver your order as quickly as possible, delays can occasionally occur due to:
- High order volumes
- Public holidays
- Severe weather
- Customs processing
- Postal service disruptions
- Carrier delays
- Other events beyond our control
We appreciate your patience if these situations arise.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
If an order is returned because of an incorrect address supplied by the customer, additional shipping charges may apply to resend the order.
Lost or Missing Packages
If your order appears to be delayed or lost, please contact us as soon as possible.
We will work with our production and shipping partners to investigate the shipment and determine the best solution.
Damaged Deliveries
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once confirmed, we will arrange an appropriate replacement or refund in accordance with our Refund Policy and your rights under the Australian Consumer Law.
Customs & Import Duties
For international orders, your country may charge:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage or clearance fees
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.
Australian Consumer Law
Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.
If your order does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement or refund.